Google Checkout:
Please note that Google Checkout is suitable for paying
your account only and not for instant payments because
it requires us to generate an invoice and e-mail it to you, then wait for your
response. This can take as much as 24 hours.
On all credit card transactions where
the card is not physically present, we require the Security Code also called
a CID or CVV code. Debit/Check cards are only accepted in person and you
must be able to type your PIN into the PIN pad.
How to find your card security code:
On a Visa, MasterCard, or Discover, turn your card over and look
on the signature strip. You will find either the entire 16-digit string of
your card
number, OR just the last 4 digits, followed by a space, followed by a 3-digit
number. That 3-digit number is your card security code. (Show
Me A Picture -- opens in its own window)
What is the card security code?
This is a security measure now being required for all transactions when
the card is not present to be swiped. Since the card security code
is a number is listed on your credit card,
but
is
not stored
anywhere including the magnetic strip, the only way to know the correct
number for your credit card is to physically have possession of the
card itself.
All
VISA,
MasterCard, Optima,
and
American
Express cards made in America in the past 6 years or so have a security
code number, while those in Europe and Asia have joined more recently.
Discover has recently begun to provide these numbers.
Can I give you my credit card number over the phone or via
e-mail?
No. Never send anyone a credit card number via e-mail: that's just asking
for trouble. Protect your credit card number. For security reasons, we will
only accept credit cards via PayPal, in-person presentation, or using one
of our forms above. Please note, we require a copy of the front and back
of the credit card in order to accept a card using the above forms. If you
cannot comply, we cannot accept your card: use PayPal.
Can I send someone else to use my credit card?
No. If the name on the card does not match the name on the person's photo ID,
we will not accept it. There are no exceptions. The rules set for by the credit
card companies demand that only the person's name who is embossed on the card
can present it. We will accept corporate cards in someone else's name when
presented with a signed letter of authorization and copy of the person's photo
identification.
Can I get a refund?
No. We do not give refunds for any reason. This has been our
policy for over fifty years and it has not changed. It is clearly posted, as
required by state law, at our place of business and is clearly printed on all
invoices, picking tickets, and credit card receipts. We are not
a retail outlet. Please
visit one of our many clients who buy from us and re-sell our material. Many
of them will give refunds. Yes, you will pay a lot more. If
you want our low prices you have to abide by our policies. We will accept
returns for in-store credit, less any applicable restocking fees, within
the first 30 days on many items (there are exceptions clearly printed on
the back of your invoice). In-store credit must be used within six months
or it will expire. Again, we will not give you a refund, issue a credit to
your card, give you a check, or make any other concession. Make
sure you know what you want. We do, however,
gladly give exchanges on most products.
Is it true some items are not returnable at all?
Yes. Some items are not returnable for
any reason whatsoever: security screws and drivers, hurricane items bought
when a watch/warning is in place, tools, all epoxies, sealants, chemical
capsules, tools, special order items, re-worked items (painting, plating, drilling,
etcetera), and boxes when ripped, torn, damaged, or incomplete. Any item
which has a lot number or serial number and that number has been removed
or tampered with is not returnable for any reason, nor can most items with
lot numbers be returned due to federal control regulations. This
list is not complete but gives you a general idea of what you can't return.
What are your terms of sale? Our terms of sale are clearly printed on the back of all
invoices, sales tickets, and pick tickets. No employee is authorized
to make any changes to those terms of service. Only an officer of the company
can change those terms, and those changes must be in writing and signed prior
to the sale taking place. We're not trying to be difficult, and most of our
customers understand, but we are not a retail company and as such do not have
retail policies. We are a true wholesale company and to afford our customers
the special prices they've come to expect, we stick to our rules. We sell to
many companies who have more lenient rules, but you will have to pay their
mark-up which in some cases may be substantial. To see the full document with
our complete terms of sale, click
here. You'll
need MS Word. Disclaimer: The text on the back of the invoice provided
is the one that governs the sale in question.
Interstate Screw Corporation -- 475 West
18th Street -- Hialeah, Florida, 33010-2418 USA -- Tel: 305-888-8700 -- Fax:
305-888-7081
